Business Improvement lies at the heart of our services to our clients. Since the 1990’s we have been identifying issues and designing and deploying solutions to improve client businesses. Our practical approach and use of technology have a significant impact in the way our clients do business day-to-day.
Process
Redesign
Embedding
Technologies
Transformation
Leadership
360
Insights
User experience and lean management are familiar terms in technology and manufacturing. We apply these principles to our client businesses, visually establishing what they currently do and then redesigning workflows and processes to reduce inefficiencies and improve the experience for users and staff. Our collaborative approach to this work with internal teams has meant that the momentum to evolve working practices continues when we have completed our work.
From CRM systems to marketing tools, project management to financial software, we have a reputation for embedding technology within organisations that deliver efficiency, reduce wasted time and effort, and streamline processes.
Part of our work here is in educating staff; we work with our clients to help deliver training and information sessions for stakeholders so that everyone can understand the benefit and rationale of using the technology.
Our experience in leading transformation is as much about leading cultural change and employee and stakeholder engagement, as it is delivering the project or operational plan that underpins the transformation desired. Business transformation doesn’t ‘just happen’ – it brings together planning, leadership and communication over a period of time. We typically work with the the Board of a client business to define how we lead or contribute to the transformation.
Most organisations think they know what their staff and customers think. Knowing what they think is much more valuable. Optima provide an independent and comprehensive evaluation of stakeholder perceptions which can provide insight for educators into the thoughts, motivations and perceptions of staff, students, partners and employers. Find out more here.
Process
Redesign
User experience and lean management are familiar terms in technology and manufacturing. We apply these principles to our client businesses, visually establishing what they currently do and then redesigning workflows and processes to reduce inefficiencies and improve the experience for users and staff. Our collaborative approach to this work with internal teams has meant that the momentum to evolve working practices continues when we have completed our work.
Embedding
Technologies
From CRM systems to marketing tools, project management to financial software, we have a reputation for embedding technology within organisations that deliver efficiency, reduce wasted time and effort, and streamline processes.
Part of our work here is in educating staff; we work with our clients to help deliver training and information sessions for stakeholders so that everyone can understand the benefit and rationale of using the technology.
Transformation
Leadership
Our experience in leading transformation is as much about leading cultural change and employee and stakeholder engagement, as it is delivering the project or operational plan that underpins the transformation desired. Business transformation doesn’t ‘just happen’ – it brings together planning, leadership and communication over a period of time. We typically work with the the Board of a client business to define how we lead or contribute to the transformation.
Performance
Frameworks
A business can only improve if it knows where it is going and it knows where it is today. We have delivered many client assignments that have required improvements to performance management, whether that be an overarching approach to ensuring the Board, executive management and staff are all contributing to a common goal, or a dynamic technology framework to improve quality assurance of teaching and learning; we assist our clients improve the measurement and management of performance in everything they do.
