Improvement

Business Improvement lies at the heart of our services to our clients.  Since the 1990’s we have been identifying issues and designing and deploying solutions to improve client businesses.  Our practical approach and use of technology have a significant impact in the way our clients do business day-to-day.

Process

Redesign

Embedding

Technologies

Transformation

Leadership

360

Insights

User experience and lean management are familiar terms in technology and manufacturing. We apply these principles to our client businesses, visually establishing what they currently do and then redesigning workflows and processes to reduce inefficiencies and improve the experience for users and staff. Our collaborative approach to this work with internal teams has meant that the momentum to evolve working practices continues when we have completed our work.

From CRM systems to marketing tools, project management to financial software, we have a reputation for embedding technology within organisations that deliver efficiency, reduce wasted time and effort, and streamline processes.

Part of our work here is in educating staff; we work with our clients to help deliver training and information sessions for stakeholders so that everyone can understand the benefit and rationale of using the technology.

Our experience in leading transformation is as much about leading cultural change and employee and stakeholder engagement, as it is delivering the project or operational plan that underpins the transformation desired. Business transformation doesn’t ‘just happen’ – it brings together planning, leadership and communication over a period of time. We typically work with the the Board of a client business to define how we lead or contribute to the transformation.

Most organisations think they know what their staff and customers think.  Knowing what they think is much more valuable.  Optima provide an independent and comprehensive evaluation of stakeholder perceptions which can provide insight for educators into the thoughts, motivations and perceptions of staff, students, partners and employers.  Find out more here.

Process

Redesign

User experience and lean management are familiar terms in technology and manufacturing. We apply these principles to our client businesses, visually establishing what they currently do and then redesigning workflows and processes to reduce inefficiencies and improve the experience for users and staff. Our collaborative approach to this work with internal teams has meant that the momentum to evolve working practices continues when we have completed our work.

Embedding

Technologies

From CRM systems to marketing tools, project management to financial software, we have a reputation for embedding technology within organisations that deliver efficiency, reduce wasted time and effort, and streamline processes.

Part of our work here is in educating staff; we work with our clients to help deliver training and information sessions for stakeholders so that everyone can understand the benefit and rationale of using the technology.

Transformation

Leadership

Our experience in leading transformation is as much about leading cultural change and employee and stakeholder engagement, as it is delivering the project or operational plan that underpins the transformation desired. Business transformation doesn’t ‘just happen’ – it brings together planning, leadership and communication over a period of time. We typically work with the the Board of a client business to define how we lead or contribute to the transformation.

Performance

Frameworks

A business can only improve if it knows where it is going and it knows where it is today. We have delivered many client assignments that have required improvements to performance management, whether that be an overarching approach to ensuring the Board, executive management and staff are all contributing to a common goal, or a dynamic technology framework to improve quality assurance of teaching and learning; we assist our clients improve the measurement and management of performance in everything they do.

Interested in working with Optima?  Contact Us

Case Studies

Screen Shot 2016-01-19 at 18.10.43
Screen Shot 2016-01-19 at 18.10.15
Screen Shot 2016-01-19 at 18.10.37
Screen Shot 2016-01-19 at 18.11.55

Thoughts

  • Missing the commercial opportunity in FE

    So, times are tough in the public sector with further spending cuts being tabled in the Autumn Statement this week.  The ‘must do more for less’ mantra has been consistently used across further education; a mantra which has some rub with increasing learner numbers and striving for excellence. Colleges can do 2 things at times like these, they can either rethink their plans and their offer in order to grow – or they can cut costs to live within their (budgeted) means.  Most I expect with do the latter but wish they could do the former.  Reliance on grant or contract funding is not a sure fire strategy to achieve growth; funding rates, priorities and the demand from ‘the market’ has changed and will continue to do so.  Those in senior roles often talk about ...